FAQs
About Gifthxs
Gifthxs fosters a culture of gratitude in businesses by helping strengthen relationships through personalized gifts for clients, employees, and partners.
Together, let’s make moments memorable. Together, let’s gifthxs.
Businesses aiming to strengthen bonds, make memories, and leave a lasting impression among their clients, employees, and partners. That means you!
Ah, the gifthxs enchantment springs to life from our online wonderland, crafted by the brilliant minds of Team CUBEevo! Our creative sanctuary rests in the heart of Bandar Mahkota Cheras, Selangor, where the gifthxs online journey ignites:
GIFTHXS CONCEPT STORE
No 43-2, Jalan Temenggung 21/9,
Bandar Mahkota Cheras,
43200 Cheras, Selangor,
Malaysia.
Thanks a bunch! We’re dedicated to crafting lasting, top-notch products, but to do that, we need to shout out about gifthxs!
Can you lend a hand by spreading the gifthxs magic?
My Account
To update your password, please navigate to the Change Password section in your account settings.
We prioritize the security of your account. Our servers employ advanced encryption and security protocols to protect your online transactions and personal information. We continuously monitor, test, and update our security measures to maintain the highest level of data protection.
Product & Services
Ah, the magic behind the scenes! We use top-notch offset printing for all our products, crafted with the most cutting-edge printing tech to ensure top-quality prints.
Each of your goods will be enchanted with premium packaging, snugly fit within a sturdy cardboard box to ensure it’s well protected.
Absolutely! Let’s create something special just for you. Request a tailored design quote right HERE!
- Order Placed
Upon order confirmation, our team starts crafting your design. If we need any clarifications, we’ll get in touch. Once ready, we’ll upload the design to your order page. - Design Review & Approval
Check your email for the design review notification. Log in to your account and review it on the order page. Approve if it’s perfect. If not, reject with feedback for revisions. - Printing In Progress
Once your design is confirmed, we’ll start printing. You’ll receive an email confirmation. - Order Shipped Out
When your product is shipped, we’ll notify you via email with a tracking code. Track your parcel HERE. - Order Completion
After receiving your parcel, expect an email asking about your gifthxs experience.
Yes. Upon receiving your order, our design team will send a preview for your approval—typically within 1 working day—to ensure your satisfaction.
Yes, if your order is still awaiting approval. However, once it enters the printing stage, no changes can be made. We’re here to help, but please confirm details early on!
We understand urgent needs. For rush orders, please contact us directly to discuss your requirements.
First, double-check that your email address is correct. The email might also be in your spam folder. If you still haven’t received it, feel free to contact us.
Payment & Invoice
We accept the following payment methods:
- Online bank transfers.
- Credit cards.
- eWallets.
Upon successful payment, you will receive:
- An immediate order confirmation email with your invoice attached.
- Automatic access to your invoice in your User Dashboard.
All invoices are securely stored in your account for easy access and record-keeping purposes.
No, full payment is required to proceed with the order.
Returns, Reprint & Refunds
Our return policy is designed to ensure your complete satisfaction while acknowledging the custom nature of our products.
Custom Orders
As each product is individually customized to your specifications, we cannot accept returns unless there is a manufacturing defect. We strongly encourage you to carefully review all order details before confirming your purchase.
Damaged or Defective Items
If you receive a damaged or defective item, you are eligible for:
- A full refund, or
- A complimentary reprint.
Return Process
To initiate a return for damaged or defective items:
- Document the damage with clear photos of the product and packaging.
- Email [email protected] within 7 days of receipt.
- Include your order number and a detailed description of the issue.
- Await instructions from our Customer Service team.
Refund Timeline
- Approved refunds will be processed within 14 working days.
- For credit/debit card refunds, please allow 7-10 working days for the amount to appear in your account.
- Refunds will be issued to the original payment method.
Return Shipping Address
GIFTHXS CONCEPT STORE
No 43-2, Jalan Temenggung 21/9
Bandar Mahkota Cheras
43200 Cheras, Selangor
Malaysia
For additional assistance or questions regarding returns, please contact our Customer Service team with your order number and relevant documentation.
Shipping & Delivery
- We currently provide delivery services throughout Malaysia.
- For international shipping inquiries (including Singapore), please contact our customer service team for assistance and shipping options.
Yes! Enjoy Free Delivery across West Malaysia! For deliveries to East Malaysia, a small additional charge applies.
Your delivery timeline consists of two main parts:
- Production Time: Allow 8-10 business days for us to produce your custom order.
- Shipping Time: Estimated delivery is 1-3 business days, depending on your location.
Once your order ships, you will receive:
- A tracking number via email.
- Access to monitor your package’s status online using your tracking number [here].
Thank you for your patience as we create and deliver your custom order!
We partner with reliable, fast courier services that typically deliver within 1-3 business days, depending on your location.
Once your order ships, we’ll send you a confirmation email with a tracking code. Simply click HERE to track your parcel’s journey.
We aim for punctual delivery, but sometimes unexpected delays like severe weather, public holidays, or courier issues can impact the journey. Rest assured, we’ll do everything we can to get your order to you as swiftly as possible!
If your parcel hasn’t arrived within the expected time, please let us know within 7 working days. Our Customer Service team will jump into action to resolve the issue and ensure it reaches you soon!
Absolutely! We’ll get on the case. Just send us a message at [email protected] with:
- Your order number.
- Your shipping details (Name, Address, Contact Number).
We’ll track it down for you!
No worries, we’ll get it back on track! Just drop us a message at [email protected], and we’ll keep an eye out for your wandering parcel.
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